Shipping policy

This Shipping policy outlines the terms and conditions governing the shipment of products purchased from Afrifresh, Inc. (“we, “us”, or “our”). By placing an order on our website, you agree to the terms outlined herein.

 

Shipping Methods and Timeframes

We offer various shipping options to suit your needs:

- Standard Shipping: Delivery within 5 – 7 business days.

- Express Shipping:  Delivery within 2 – 3 business days.

- Overnight Shipping: Delivery by the next business day.

Shipping times may vary depending on your location, order size, and product availability. Please note that the stated delivery times are estimates and not at all guaranteed.

 

Order Processing

Orders are placed within 1 – 2 business days of the receipt of the order. Orders which are placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with tracking details once your order has been shipped.

 

Shipping Fees

Shipping fees are calculated based on the weight, dimensions, destination, and shipping method selected at checkout. Applicable taxes and duties for international shipments are the responsibility of the customer and may vary by destination country

 

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing the tracking number and a link to track your package. For further assistance with tracking, ensure to contact our support team at info@afrifresh.com.

 

 

Free Shipping

  1. When an item is offered with free shipping and you choose to have it shipped for free, the item will be shipped by one of the following methods, at our discretion:

 At no cost to you along with other items that are being shipped at your expenses. Example: You buy a XXXXX and pay to have it shipped; at the same time, you buy a XXXXX that includes free shipping. We put the XXXX pin in the same package as the XXXX, but only charge you to ship the XXXX by the carrier of your choice.

 At no cost to you by first class mail through the U.S postal service

  1. If you return an item that was shipped to you for free, we will deduct the outbound shipping charge from your refund, along with restocking fee of 10% of the usual retail price, not the sale or discounted price unless the discount amounts to a volume discount only.

 

For the purposes of calculating restocking fees, 'usual retail price' refers to the non-discounted price of the product as listed on our website at the time the original order was placed. This does not include any temporary promotional discounts, sales, or volume discounts applied to the original purchase

 

Shipping Charges and Carrier Selection

  1. We employ a very reliable software to estimate only the true cost that the carrier of your choice will charge to ship your purchases to you.

  2. We add nothing to the shipping cost estimated by the software

  3. If the software’s estimate is low, we pay the difference

  4. If the software’s estimate is high, we keep the difference.

  5. If a freight carrier must ship your purchase, we will not charge your credit card until we have determined the shipping cost, contacted you, and gained your consent.

  6. Shipping charges for the refund of non-defective merchandise that was not chipped in error are never refundable and are subject to a restocking fee of 10% of the usual retail price, not the sale price or discounted prince unless the discounted price amounts to a volume discount only.

  7. Once your order is placed, it usually cannot be cancelled or changed, but you may contact us by phone or e-mail if you want us to try to make a change.

  8. Once your order has been chipped, it cannot be cancelled or changed.

  9. Afrifresh is not responsible for customs-related issues, including delays, fees, or seized items.

  10. International customers are responsible for any applicable customs duties, taxes, and import fees levied by their country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

  11. We reserve the right to change your shipping method if we feel that a faster, safer, or more efficient method than your selection is available. In such cases, the customer will be informed of the proposed change and any potential difference in shipping charges. If the customer does not consent to the proposed change, the original shipping method will be detained

 

Incorrect Shipping Address

  1. If you provide incorrect shipping information and the carrier returns your merchandise to us, you must pay the cost to re-ship your merchandise if you still want it.

  2. If you do not contact us and we are unable to communicated with you within 30 days of your initial purchase, your merchandise will be returned to our shelves and we will refund the cost of your order after deducting the shipping charge and a restocking fee of 10% of the usual retail price, not the sale or discounted price unless the discount applies to a volume discount only.

  3. If you do not want us to re-ship your merchandise, we will refund the cost of your order after deducting the shipping charge and a restocking fee of 10% of the usual retail price, not the sale or discounted price unless the discount applies to a volume discount only.